17. June 2011 15:19
Before you criticize, walk a mile in their shoes.
There is not a single job at MCC that I have not done. From approving the weekly payroll to answering phones, from sales calls to truck-cleaning – I have done every job in this company, and then some.
This is how I know that every job has a great deal of merit and worth, and I am slow to criticize, and quick to praise.
I've walked the walk. I've talked the talk.
Now I live the life as an owner and manager. It took me some time to be able to let go and delegate responsibility. I went out in the field. I learned how to sell, how to listen and how to react. After years of success doing this, I have learned how to teach others to sell MCC services as I would. I let them learn for themselves without being overly critical – and without demanding the impossible.
I am a better manager because I was a salesperson for 5 years.
I did it. Now I delegate it.
A little bit of trust is a wonderful thing. I like to think of car cleaning experience as an example. I like my SUV to be sparkling clean, and so every once in awhile, used to take 3 hours of my own time to get it beautifully, perfectly clean.
Yes, it always looked great when I was done, but the time investment seemed extraordinary to me. One day recently, I picked up the phone and hired a professional to come clean my car for me, inside and out. Since I have done this job many times before, I was a little nervous. Would he do as good a job as I did? How long would it take? How much would he charge?
I decided to leave the guy with my car and pray for the best. When I returned, the car was incredibly, spotlessly shiny. For a very reasonable amount, he did a better job than I could have done myself. What an incredible value and lesson for me. My time is worth so much – it only makes sense to delegate this activity to someone who may actually do BETTER at it than me.
I choose to apply this lesson on every level of my company, from now on.