TWO THINGS YOU NEED TO WORK AT MCC

by michael 8. September 2011 14:43

Guess again. No, guess again.
I like to think MCC Recycling is one of the most unique companies on the planet. We definitely have our own ideas about how to succeed in business, and who we want to hire to help us do that. Our hiring practices are like no other. And it's true, there are literally only two things you must do to work with us:
 
1. Show up every day on time
2. Have a great attitude
 
You read it right, so pull your jaw back up off the floor.
I know you think I might be kidding, but I am as serious as can be. At MCC Recycling, we don't stick to traditional job descriptions – we might start out with one, but after that, positions evolve around the "Unique Ability" of each staff member. We hire people we feel will succeed, and then let them run with it. Salespeople sometimes become desk people, and outside people sometimes become inside people – as long as they are good people, we have a place for them.  
 
MCC is like a box of chocolates. You never do quite know what you're gonna get.
I hired an assistant who turned out to be a dynamite sales rep. I hired a foreman who became a terrific operations manager. Every day, I take stock of who's doing what and why. I ask questions. Are they happy with what they're doing? Are they as productive as they'd like to be? What would their ideal situation in the company be?
 
Listening for the Unique Abilities yields results.
From their answers to my questions, I move people around in the company to positions in which I know they'll be happy and succeed. How do I know where to place people to maximize their Unique Abilities? They actually tell me - and I consider every person and every factor. Why? Because I know that a happy worker is a fulfilled worker. A fulfilled worker is a productive worker. A productive worker makes MCC Recycling successful, every day. 
 
More than just good luck.
We are succeeding in an economy in which so many are failing. This is not a fluke or sudden stroke of good luck. It's because my partner and I really pay attention to our staff, to our customers and to our marketplace. We have installed programs, systems – and people – whose job it is just to listen and really hear how the environment is affecting our business – and let that guide us in strengthening our company.
 
We're hiring. In a recession. And for all the right reasons.
The more we grow, the more jobs open up. This week, we are hiring a Customer Satisfaction Representative. Not to be confused with a traditional customer service rep, MCC's Customer Satisfaction Representative will have only one function: Visit our current customers, find out whether they are happy with our service, and discover how we can make them even more happy!
 
Come in and apply for the job of Customer Satisfaction Representative or Sales Manager – you never know - a month later you might end up running a whole division!
 
Competency aside, all you have to do is show up and smile.

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I am the creator of MyRecyclingReports.com, the CEO of MCC Recycling Services, a public speaker, a serial entrepreneur, a father and a gentlemen mariner.

I think the entrepreneurial code has been programmed into my DNA since birth. Like most entrepreneurs I have a long list of failed ideas, short lived companies and other various businesses experiences that date back to the single digits of age. One of the more comical ones happened when a buddy and I decided that we should start a maintenance company for one of the retirement communities in our hometown. Cell phones weren’t popular yet so I put my beeper number on a flyer and distributed it to the residents in the community. Within about an hour we had our first “beep”. Turns out the existing maintenance division wasn’t too pleased with our new venture. Including the time to print the flyers in my mom’s basement, I think we were in and out of business in about 12 hours.

Join me on the water one afternoon and I’ll tell you about a dozen or so other stories like this, all ending with the same result. However, I think it really started to get serious back in 2001 while attending the University of North Carolina at Charlotte. I managed to pass eight semesters of technical and mathematical classes while earning a B.S. in Mechanical Engineering with a Minor in Mathematics. By sophomore year I had I launched my first recycling company and eventually my second. By junior year both were belly up, I was out of money and tired of running a start-up.

I graduated in 2003 moved back to NJ and accepted a salaried engineering job. It was more of a civil than mechanical job and the salary sucked but they had a very unique offering. The company served a wonderful catered breakfast and lunch every day at no charge. New job, new suit and free lunch, I thought I was ready to start a career. I lasted about 4 hours before becoming depressed and by 5pm on day number two I had quit.

Instead I surrendered to my real passion, starting and running businesses. I launched my third recycling business, MCC Recycling Services and haven’t looked back since. The success we are having is staggering. We run extremely lean, have a very healthy gross margin, innovate daily and turn a profit. We’re growing at a very steady 20% each year. I attribute most of our success to being obsessed with customer service.

In 2005 I created HullScan, LLC. It was destined to be the next generation of non-invasive inspection for boat hulls. Apparently a great idea with poor execution won’t take you very far. I still regret letting that one die.

In 2010 I’ve created MyRecyclingReports.com. It’s an online web application designed for recycling companies around the country. A large part of this blog will be dedicated to the build of this new venture.

I boat, I fish, I live to eat sushi that’s only hours old. I love to ski and I’m learning to golf. I have been blessed with an amazing son. I am 29 years old.

Email me for speaking, interviews, anything.