8. September 2011 14:43
Guess again. No, guess again.
I like to think MCC Recycling is one of the most unique companies on the planet. We definitely have our own ideas about how to succeed in business, and who we want to hire to help us do that. Our hiring practices are like no other. And it's true, there are literally only two things you must do to work with us:
1. Show up every day on time
2. Have a great attitude
You read it right, so pull your jaw back up off the floor.
I know you think I might be kidding, but I am as serious as can be. At MCC Recycling, we don't stick to traditional job descriptions – we might start out with one, but after that, positions evolve around the "Unique Ability" of each staff member. We hire people we feel will succeed, and then let them run with it. Salespeople sometimes become desk people, and outside people sometimes become inside people – as long as they are good people, we have a place for them.
MCC is like a box of chocolates. You never do quite know what you're gonna get.
I hired an assistant who turned out to be a dynamite sales rep. I hired a foreman who became a terrific operations manager. Every day, I take stock of who's doing what and why. I ask questions. Are they happy with what they're doing? Are they as productive as they'd like to be? What would their ideal situation in the company be?
Listening for the Unique Abilities yields results.
From their answers to my questions, I move people around in the company to positions in which I know they'll be happy and succeed. How do I know where to place people to maximize their Unique Abilities? They actually tell me - and I consider every person and every factor. Why? Because I know that a happy worker is a fulfilled worker. A fulfilled worker is a productive worker. A productive worker makes MCC Recycling successful, every day.
More than just good luck.
We are succeeding in an economy in which so many are failing. This is not a fluke or sudden stroke of good luck. It's because my partner and I really pay attention to our staff, to our customers and to our marketplace. We have installed programs, systems – and people – whose job it is just to listen and really hear how the environment is affecting our business – and let that guide us in strengthening our company.
We're hiring. In a recession. And for all the right reasons.
The more we grow, the more jobs open up. This week, we are hiring a Customer Satisfaction Representative. Not to be confused with a traditional customer service rep, MCC's Customer Satisfaction Representative will have only one function: Visit our current customers, find out whether they are happy with our service, and discover how we can make them even more happy!
Come in and apply for the job of Customer Satisfaction Representative or Sales Manager – you never know - a month later you might end up running a whole division!
Competency aside, all you have to do is show up and smile.