9. July 2010 15:06
Currently MyRecyclingReports.com is being tested in the marketplace by a select group of recycling companies. The following is an example of an opportunity that was shown to us:
Let's call our recycling company, "Fred's Recycling" or "Fred's" for short. Fred has a customer that we will call the "Acme Corporation" or "Acme" for short. Currently, here is how the application is designed to work: Fred creates a customer with a company name, "Acme Corporation". The application requires an email address and password for Acme. John Smith is the manager of Environmental, Health & Safety for Acme and John will be overseeing the recycling program. Fred sets up the application so that John has access by entering his email address (firstname.lastname@example.org) as the login. All is well, until...
John calls up Fred one morning and says, "Fred, your recycling company is doing such a great job and I really love using your online web application for recycling tonnage and rebate reports, and I'd like you to handle the recycling for our other building."
It turns out that Acme has another building right down the street. John wants to be able to use the online system to manage the reports, but he wants them kept separate from the first building. John asks Fred to create another customer account for his second building. Again, all sounds great until we realize that our application is using John's email address as the login name and therefore we cannot use it again. John cannot have multiple customer accounts with the same email address as the login name.
Or can he? And that's what we're working on today! We have figured out a temporary workaround, but on a more permanent basis we will have to change the application to allow user accounts to be assigned to multiple companies.
The above situation is real and shows how important it is to us to get MyRecyclingReports.com out in the marketplace, in the hands of recycling companies. Their feedback and discoveries are extremely valuable to us.